Open Letter #27

Dear Office Supply Company,

First off, let me say I think your free shipping and almost always next day delivery are awesome. I also love that you have uber discounts for me and that you send me coupons almost every day. Your website is super easy to navigate, your search feature not only finds what I'm looking for but remembers what I've ordered so when I'm trying to find that particular quantity and brand of glue sticks it suggests them for me. I like that you give me $2 credit for every ink cartridge I send in. I like that my account rep seems genuinely interested in not only making the sale but also in cultivating a relationship with me and in helping me find ways to save money and stretch my budget.

That being said...

I need you to work on your online images. Because I can't SEE the construction paper I'm ordering and yes, it DOES matter what the actual color is.

Example:

This is Butterscotch

This is Orange

That's the same picture. And yes, it's the same brand. Which means it's NOT the same color. So Now I don't know which is orange and which is sort of orange. And if you are a teacher it matters. A lot apparently.  You should see the red. Holiday red is more like pinkish red while red is more like burgundy. You have to order red-orange to get the crayon definition of red. And when you buy it 200 packs at a time, you really need to get the right color, because people will just not use it and then you are stuck with a bunch of it left over that never gets used (I'm looking at you, Caramel, that actually turned out to be more like doo-doo brown).

So if you could just fix that one teensy weensy little thing we could go back to being madly in love.

Colorfully Yours,
The Secretary with a Closet Full of Doo-doo Brown and Lime Green Paper